Terrible collections will bring down even the best lenders.
finbox.substack.com
Two FinTechs. Same offering. BNPL at checkout for food and grocery delivery apps. However, when it’s time to pay, one lender bombards the customer with automated calls while the other sends a friendly text reminder every two days. Guess who sees more customer churn?
Terrible collections will bring down even the best lenders.
Terrible collections will bring down even the…
Terrible collections will bring down even the best lenders.
Two FinTechs. Same offering. BNPL at checkout for food and grocery delivery apps. However, when it’s time to pay, one lender bombards the customer with automated calls while the other sends a friendly text reminder every two days. Guess who sees more customer churn?