‘Going digital’ is not cheaper; save money, find yourself a fintech
finbox.substack.com
Banks used to compete largely based on price, product, and scale of the branch network. But today, customer experience is the final frontier. Traditional banks can invest billions of dollars into upgrading their IT infrastructure, but who’s going to teach them how to act and think like fintech? In a decentralized, digital and delivering-to-our-homes world, do banks really need to spend megabucks to go digital?
‘Going digital’ is not cheaper; save money, find yourself a fintech
‘Going digital’ is not cheaper; save money…
‘Going digital’ is not cheaper; save money, find yourself a fintech
Banks used to compete largely based on price, product, and scale of the branch network. But today, customer experience is the final frontier. Traditional banks can invest billions of dollars into upgrading their IT infrastructure, but who’s going to teach them how to act and think like fintech? In a decentralized, digital and delivering-to-our-homes world, do banks really need to spend megabucks to go digital?